All buyers agree they have read and accept the following Terms of Purchase before being able to complete our Checkout.
All purchases made from Australian Shade Wholesalers Pty Ltd (Trading as The Shade Centre) are deemed to have been made in QLD, Australia.
We do not offer refunds or exchange of goods simply because you change your mind, the item is not what you imagined, you ordered the wrong size, you ordered the wrong colour, you have used the product in a way it wasn’t intended and contributed to its failure, or you didn’t read the ad clearly to see what you were buying.
We do not despatch any orders until payment is received and cleared into our account.
Freight is payable on all orders unless you are collecting from our Brisbane warehouse
WE DO NOT ALLOW CANCELLATION OF SPECIAL ORDER ITEMS
Shipping Policy
Orders are generally packaged and despatched within 1 working day of Payment AND Delivery Instructions being received.
If there are any delays with an item you have ordered or we don’t have it in stock then we shall let you know via email or phone (so keep an eye on your email accounts and check your voicemail for messages from The Shade Centre).
**WE CANNOT AND DO NOT GUARANTEE DELIVERY DATES OR TIMES**
Delivery Time for your order depends entirely on where you live in Australia, what item you order and how long it takes to get Delivery Instructions from you. As we don’t do any deliveries ourselves we have no control over what day or time deliveries are made. We can give you an approximate delivery time frame (in days) but we cannot and do not guarantee delivery on or by a particular day or time as once orders leave our store we have no control over the transport companies.
We must have Delivery Instructions on where you authorise the courier to leave the package on your premises if no one is home for delivery.
*Phone Before Delivery is NOT an available Delivery Instruction*
If the order is going to a business address we need the name of the business along with the opening hours to make it easier for the courier to find and deliver.
If you don’t supply us with Delivery Instructions within 24 hours of placing your order we will give the courier instructions to leave the package at the front door. This will be done at your risk due to you failing to provide delivery instructions within an adequate time frame and us not wanting to delay the delivery of your order by continuing to chase you for instructions.
The reason we need to put delivery instructions on every order we despatch is because the courier will either return the goods to our warehouse or return it to their depot, if no one is home when they deliver, and in either case the buyer will be liable for whatever extra freight charges are payable to get your order re-delivered.
It is the responsibility of the buyer to provide the correct address for delivery.
If the item is returned to us or we are charged a re-delivery fee because the buyer has given an incorrect address (this includes making a typo) then the buyer is liable for the extra freight charges to have their order delivered.
Where possible the transport companies we use will deliver to your door however in some cases (Remote Townships, Islands, Isolated Communities, etc) delivery will be to the Nearest Depot or Town with a drop-off point for the customer to collect. In some regional towns you may also find freight is only delivered once a week so delivery may take longer than expected. Unfortunately in these cases we don’t always know this information when the goods are shipped, only when we are looking into an ETA for delivery after the goods have already left our warehouse. Once again, we have no control over the transport companies and their delivery schedules.
Stock Policy
Whilst we try to ensure our online store is up to date with available products and colour choices, occasionally we get caught short as we sell on a number of other websites and also direct to the public and we can sell out before we have had a chance to update our stock levels online. When this happens we promptly notify you via email or phone and let you know the item/colour they have ordered is out of stock and discuss with you the options available (refund, alternate product or colour, etc).
If an item is a special order item that needs to be delivered to our store before we can despatch it to you, there will be a note in the ad mentioning approx how long it takes for that item to arrive at our store.
Busy periods, public holidays and extreme weather conditions (floods, severe storms, bushfire, etc) may also cause unexpected delays in the receipt of goods from our suppliers.
Every product is sold subject to the product description and supporting information such as size, colour and estimated delivery dates. We make every effort to ensure that the product colour is as accurate as possible but the colours shown may vary depending upon the setting of your computer monitor or your device screen. We cannot guarantee that the colour shown will exactly reflect the colour upon delivery due to variances in screen resolution, picture quality, etc.
If you are unsure whether a particular item will do the job for you then please contact one of our Shade Consultants with your questions BEFORE you purchase and we will endeavour to ensure you purchase an item to suit your needs.
Shadecloth, Roll Products and Canopy Fabrics (Gazebos, Umbrellas, etc) can vary in colour from roll to roll due to the mass production of these products, especially if they are ordered some time apart. We cannot guarantee exact colour matches between products even if they are ordered at the same time.
Warranty Claims
All product warranties provided are covered by the manufacturer of the item, The Shade Centre accepts no responsibility for any warranty claims.
Manufacturers require all warranty claims be made in writing with pictures of the problem and as much information possible explaining the problem and how it occured.
Proof of purchase, receipt/tax invoice/etc, must accompany any warranty claim.
The time taken to process the warranty claims varies between manufacturers, and is for the most part out of our control, but we always do our best to ensure a speedy resolution of any warranty claims.
Do Not Return Goods to The Shade Centre unless we request you to do so. In some cases the customer will have to arrange for the goods to be returned to the manufacturer for further assessment and testing.
Manufacturer Warranties are each different depending on the manufacturer and the product. UV Degradation of fabric does not include Fading or deterioration due to chemical exposure, fabric being stretched beyond its strength (excessive wind loads, poor design or structure).
Faulty Workmanship of a product does not cover damage by wind or storms and excludes faults or failures caused by improper use and abuse; fair wear and tear; or failure to follow instructions regarding care and maintenance.
Colour variation between products is not considered a fault or warranty claim.
Fading of Fabric is not considered a fault or warranty claim by the Manufacturers.
Any alterations made to a product may void the manufacturer’s warranty.
Refund Policy
We do not offer refunds or exchange of goods simply because you change your mind, the item is not what you imagined, you ordered the wrong size, you ordered the wrong colour, you have used the product in a way it wasn’t intended and contributed to its failure, or you didn’t read the ad clearly to see what you were buying.
The only time we consider accepting items back for return is if the item and packaging is undamaged and the goods haven’t been taken out of the original packaging. The customer has to pay and arrange shipping of the item back to us (and they take responsibility for any damage that may occur during the shipping back to us). Once we receive the item back, and assess it to ensure it is in as new condition, we will give a “store credit” for the cost of the item only (not the freight charge) less a 10% restocking fee to cover the cost of the selling fees, packaging of the item and also the fees to re-list the item. If we receive the item back and we find it is not in brand new condition in original packaging then we will not refund or exchange the item and will return it to the buyer at their cost.
ORDERS FOR SPECIAL ORDER ITEMS CANNOT BE CANCELLED OR CHANGED ONCE THE ORDER HAS BEEN PLACED WITH THE MANUFACTURER